Common Questions & Answers
Find answers to frequently asked questions below.
What happens if my order is taking longer than expected?
In some cases, delivery may extend up to three additional business days beyond the estimated timeframe. If the order has not arrived after this period, support can be contacted at info@zeumoon.com.
Where can I view the progress of my delivery?
- All orders include access to tracking details.
- A dispatch confirmation email is sent once the order is shipped.
- You will then receive a separate shipping update email containing your tracking number, allowing you to follow your shipment from dispatch to delivery.
What are the return and exchange eligibility requirements?
- Unused and in the original condition received.
- Returned with all original parts and packaging.
When should I expect my refund to be completed?
You will be notified of the approval or rejection of the refund. Approved refunds are issued to the original payment method within 7 days after approval, depending on the processing times of the payment provider.
Who pays the shipping charges for returns?
- If the return is due to an error or damaged item, return shipping costs are covered by the store.
- For other approved returns, shipping costs are the responsibility of the customer.
What should I do if I receive an incorrect or damaged item?
If an item is received incorrectly or arrives in a damaged condition, contact info@zeumoon.com and include:
- Order reference number
- Description of the issue
- Images showing the item received
Verified cases will be handled through replacement or refund in accordance with applicable requirements.